What forms of payment are available?
You can make the payment with the following cards: Visa and Mastercard.
Payment by card is fast, convenient and safe.
If you have any problems with the payment or your card is not on this list, please contact us at firstname.lastname@example.org
Security and privacy
Personal data and confidentiality
To make your purchases in our stores or access certain services, you must register your personal data and choose a password that will allow you to access all those areas that require prior identification. This will prevent that, in the future, he has to fill them out again. When you register with our server or place an order, only your personal data (never your financial information or your credit card number), are incorporated into our database, used only to process the order, as well as to send information about offers and services that may be of interest to you. At any time you can modify the data of your membership record or unsubscribe at the email address email@example.com
Incidents and returns
How can I get in touch with you?
You can use the contact form on our website for any question, incidence or claim. We try to answer all communications before a working day. For management or claims regarding shipments, orders and returns, you can send an e-mail to the address firstname.lastname@example.org.
Can I return a product if I am not satisfied?
Offering the highest quality and the best guarantee is our commitment to our partners. If you are not satisfied when you receive your order, you have a period of fourteen (14) days from the date of receipt to execute the right of return. The shipping and collection costs in case of return will be borne by the customer. All returns must be sent to:
Royal Association of Hidalgos of Spain.
C / Aniceto Marinas, 114
28008 Madrid (Spain)
Please note that it is possible that the sender of your order is one of our warehouses or logistics distributors. To make a return, do not return the package to the warehouse, but to the address indicated above. To make such return, the product must be in perfect condition and in its original packaging. Once the merchandise has been received at the return address, and after checking the status of the same, the amount will be refunded. In any case, the return of the products in poor condition and erroneous shipments due to our fault will be admitted, being the Royal Association of Hidalgos of Spain who will be responsible for the shipping costs provided that the client communicates this circumstance within fourteen (14) days counted from the date of receipt of the shipment. Before making your return, we kindly ask you to contact us to give you the necessary information through the following e-mail inbox: email@example.com. DVDs or other products susceptible to immediate copying can only be exchanged for another identical title. The return of the DVD can only be done if the packaging or the product itself is not tampered with.